Need to cancel an order, correct an address or change an item? Contact us as soon as possible after placing the order.
1. How to request a cancellation
Call +91 9638486879 or contact us through our Contact page. Share your order number, the contact details used for the purchase and the change you need.
2. Before packing or dispatch
If the order has not entered packing or been dispatched, we may be able to cancel or update it. Requests depend on the order’s processing status. Wait for confirmation from the store; sending a request alone does not confirm that the order has been cancelled.
3. After dispatch
Once the parcel has been handed to the courier, cancellation or address changes may no longer be possible. Contact us for help. If you receive the order and want to request a return, the eligibility and time limits in our Return & Refund Policy apply.
4. Refunds for accepted cancellations
Where a paid order is cancelled and a refund is approved, the refund is returned through Razorpay to the original payment method. Our stated refund processing window is 7 to 14 business days after confirmation; bank processing can affect when the credit appears. Contact us with your order and payment reference if you need help checking it.
5. Orders cancelled by the store
As described in our Terms, we may need to cancel an order because of stock unavailability, a pricing error or a payment or fraud concern. We will contact you using the details on the order and arrange the refund for a cancelled paid order.